Support

Helping your business succeed

Here to serve you


The service from MAM Software doesn’t stop at providing multi-functional business-management software. We support customers through consultancy, implementation services, technical support and tailored training, to ensure every software deployment is a success. We’ll keep your business applications running to optimum levels so that you can concentrate on driving business performance.

Access the community

Salesforce Community Support


Our Salesforce Community portal provides a new innovate and simple way for our customers to get in touch with us concerning any queries. The portal allows you to raise cases online, monitor their progress, and view completed and outstanding cases. You can also correspond electronically directly with the member of staff responsible for addressing your query. You can request login details to access the Salesforce Community once you have purchased one of our on-premise applications or hosted subscription plans.

Remote support


MAM Software is dedicated to providing unrivalled support throughout the installation process, which our expert field engineers will carry out in the most efficient manner possible. Whether you purchase one of our network solutions, require applications installed on existing networks, or if you’re subscribing to our highly recommended cloud-hosted service, we have the experts and the experience to make the move to MAM Software as smooth as possible.

Remote Support

Installation and setup support

Installation and setup support


MAM Software is dedicated to providing unrivalled support throughout the installation process, which our expert field engineers will carry out in the most efficient manner possible. Whether you purchase one of our network solutions, require applications installed on existing networks, or if you’re subscribing to our highly recommended cloud-hosted service, we have the experts and the experience to make the move to MAM Software as smooth as possible.

MAM application support


Dedicated to the constant development and enhancement to products where possible, MAM Software regularly releases application updates which include patch fixes and development. With our cloud-hosted products, these updates are handled remotely and usually out of business hours to minimise disruption to trade. We also provide automatic Windows updates to cloud-hosted customers which include security and operating system enhancements. All updates for on-premise applications are installed on-site and usually carried out by the customer. Please note that we cannot provide Windows updates for on-premise applications.

Application Support

Hardware Support

Hardware support


We provide hardware cover for any equipment purchased through MAM Software. If you choose to take out this cover, we will fix or replace hardware in a situation where it has failed unless caused by accidental damage. We can often diagnose and correct hardware faults remotely and we aim to provide engineers as quickly as possible if the problem requires fixing on your property. Please note that to remain covered, servers and other hardware may need to be periodically replaced or upgraded. Our cloud solutions utilise remote servers, eliminating the need to purchase cover or replacements for server systems.

Learning support


We produce user guides for many of our products that can assist you through some of their most comprehensive features. Plus, our support team are always on hand to help you with any queries – whether there’s a problem with your software, or if you’d like to find out how to utilise the software’s facilities to your advantage. We also have demonstration videos for some of our latest products which can be accessed via our website.

Learning Support

Support opening hours and contact details


Business Management Service Desk

Mon-Fri

07:00 to 18:00

Saturday

08:30 to 13:00

Sunday

09:00 to 13:00

Bank Hols

09:00 to 13:00

Xmas, Boxing day, New year

Closed

Garage Management Service Desk

Mon-Fri

08:30 to 17:30

Saturday

08:30 to 13:00

Sunday

Closed

Bank Hols

Closed

Xmas, Boxing day, New year

Closed

On Site Visits

Mon-Fri

10:00 to 16:00

Saturday

No Service

Sunday

No Service

Bank Hols

No Service

Xmas, Boxing day, New year

Closed

New Requirements

Mon-Fri

09:00 to 17:30

Saturday

No Service

Sunday

No Service

Bank Hols

No Service

Xmas, Boxing day, New year

Closed

Contact


Business Management System Support: 01226 352903

Garage Management System: 01226 352904

Support Email: Support@mamsoft.co.uk

Get in touch

If you’d like to find out more about MAM Software systems and how they could improve your business perfomance, please get in touch.