Plumbers' merchant looks forward to using “cost-effective” business management solution

Posted: 04-02-2016

Carman Heating Supplies relishing opportunity to utilise extensive functionality of Trader

Carman Heating Supplies says that it is excited to be moving to Trader, MAM Software’s flagship business management software tailored for the merchant market. The plumbers' merchant says that it expects the system to be cost-effective, due to the wealth of functionality available in the solution, and that the ease-of-use of Trader was a major factor in its decision to employ the application.

Based in Benfleet with over 30 years of experience, Carman Heating provides a range of plumbing and heating materials to the Essex area, with its stock including products from leading suppliers.

After outgrowing its previous system, Carman decided to take on Trader after being impressed with its range of functionality. As Director Dean Braithwaite explained: “We needed a new system, and out of all the solutions we viewed, Trader appeared to be the easiest to use which was one of the main features we were looking for.

“From its customer communication functions to stock control and inventory, Trader looks to have some great features that we’re excited to use.”

Dean also illustrated a specific example where Trader will help to improve Carman’s business processes.

“In particular, the system will speed up our operations and make us more efficient.  As an example, we manually record any products we are low on and need to reorder, which can sometimes cause us to make errors, leaving us without the stock we need,” Dean explained.

“Trader is more proactive with reordering, it will flag up any products that we’re running low on and make it easier to order those products in. And that’s just one of many examples.”

Dean also praised the cost-effectiveness of the system, highlighting the fact that Trader’s functionality will cover everything the business needs:

“Trader covers everything under one umbrella. We don’t need any chargeable add-ons, which can be astronomical in price, as we will have all the functionality we need in Trader. The features we need are all included.”

Dean was also quick to praise the MAM team for its help so far. He concluded: “The MAM team have been great. The demonstration of Trader we had was fantastic, and every question I asked the team, they had an answer for. We can’t wait to go live.”

“We’re delighted that Carman Heating Supplies has decided to move to Trader, we know that it has made the right decision,” said Ben Whitehouse, Senior Sales Manager at MAM Software. “Trader’s range of functionality will bring a wealth of benefits to a business like Carman’s, and we’re looking forward to the company going live in the summer.”

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