Midland-based tools distributor switches to MAM Software

Posted: 19-03-2014

Trade Fast Distribution Ltd chooses MAM Trader to enhance customer service and automate everyday tasks

MAM Software is pleased to announce that Trade Fast Distribution Ltd is making the switch to MAM Trader, MAM Software’s business management solution for merchants and distributors. The company selected Trader because it required an improved point of sale screen in order to enhance customer service. Trader will also help the company to run its business more efficiently by simplifying tasks including stock management.

Trade Fast Distribution Ltd is a midland-based tools distributor that specialises in the sales of tools and accessories around the UK. The company currently operates from its premises located in Uttoxeter.

“Our previous system was rigid in its design and too slow at finding the information we needed. We didn’t have any access to stock levels, cost prices or sales margins and we feel we were possibly losing business because of this,” explained Linda Hartnell, Director at Trade Fast Distribution Ltd, adding: “Trader will give our sales staff instant access to this vital information at the point-of-sale.” 

Trader’s comprehensive point-of-sale screen not only gives counter staff access to essential information, it also offers alternative and related products, prompting users to capitalise on cross-sell and up-sell opportunities. A fully integrated solution, Trader’s stock levels are automatically updated when sales are made, which subsequently updates the relevant ledgers requiring no manual data entry. 

Linda continued: “Overall, Trader will give us greater efficiency, automating stressful business processes that we’ve previously had to do manually. We will also have a much better analysis of our business through the various reports available. We considered a number of systems but Trader matched all of our requirements in terms of functionality, value for money and user-friendliness.”

Trade Fast Distribution not only needed reliable software, it also required a provider it could form an ongoing relationship with, as Linda explained: “It was important to us that we felt comfortable going into partnership with a new software provider; the team at MAM have always been very friendly and helpful in understanding the needs of our business.”

Linda added that MAM’s reputation for offering quality software had been bolstered by magazine articles and established Trader customers. “We saw an article in an industry magazine that included an MAM customer commenting on how good the Trader system was. We were also able to speak to three other Trader users who were all impressed with the software,” she said.

With Trader, Trade Fast has a complete system to handle its business operations that is already adapt to meet future requirements. “We also plan on eventually using barcode scanners which will make life so much easier and help to eliminate mistakes when booking in stock and selling over the counter,” explained Linda.

“We’re delighted that Trade Fast Distribution Ltd has identified with the benefits of switching to Trader, and we’re sure that as they embrace more features they’ll discover many more,” said Ben Whitehouse, Senior Sales Manager at MAM Software. He continued: “The system has been designed to not only help businesses optimise operational efficiency and enhance customer service, but also to control costs and increase profits. Plus, we offer unrivalled support services to ensure our customers gain the maximum benefit from our products.”

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