Support

The service from MAM Software doesn’t stop at providing multi-functional business management software. We support customers through consultancy, implementation services, technical support and tailored training, to ensure every software deployment is a success. 

Remote Support

We have dedicated US-based staff on hand during extended business hours to assist you via a phone call, email or through the Salesforce Portal in the case of technical support. We can also assist you remotely by connecting to your machine. This means that we can often have your software applications back up and running as soon as possible. Don’t worry if you’re not the most technically minded, our support team has the experience and knowledge to guide you through any problems that can be fixed without MAM Software intervention.

Installation and Setup Support

MAM Software is dedicated to providing unrivalled support throughout the installation process. Whether you purchase one of our network solutions, require applications installed on existing networks, or if you’re subscribing to our highly recommended cloud-hosted service, we have the experts and the experience to make the move to MAM Software as smooth as possible.

MAM Software Application Support

Dedicated to the constant development and enhancement to products where possible, MAM Software regularly releases application updates which include patch fixes and development. With our cloud-hosted products, these updates are handled remotely and usually out of business hours to minimize disruption to trade. We also provide automatic Windows updates to cloud-hosted customers which include security and operating system enhancements.

Learning Support

We produce user guides for many of our products that can assist you through some of their most comprehensive features. Plus, our support team are always on hand to help you with any queries – whether there’s a problem with your software, or if you’d like to find out how to utilize the software’s facilities to your advantage.

Support Opening Hours and Contact Details

DescriptionMonTuesdayWednesdayThursdayFriday
Autopart 7:00-20:30 EST 7:00-20:30 EST 7:00-20:30 EST 7:00-20:30 EST 7:00-20:30 EST
VAST 8:00-21:00 EST 8:00-21:00 EST 8:00-21:00 EST 8:00-21:00 EST 8:00-21:00 EST
Contact 
Autopart Support 1-484-387-1011
VAST Support 1-800-803-9762
Email support@mamsoftware.com

Get in touch

If you’d like to find out more about MAM Software systems and how they could improve your business performance, please get in touch. We’d be delighted to hear from you, whether you have a general inquiry or a technical challenge for our specialists.