Welding supplier to streamline operations using MAM Trader

Posted: 09-09-2013

MigTigArc Welding Supplies selects MAM Trader to enhance point-of-sale and improve customer service

MAM Software is pleased to announce that MigTigArc Welding Supplies has chosen to streamline its operations by implementing MAM's Trader business management software. The system will empower the company to refine sales transactions and offer higher standards of customer service. It will allow the company to conduct fast, efficient sales by giving counter staff instant access to all the information they need at the point-of-sale.

Based in Portsmouth, MigTigArc Welding Supplies offers an extensive range of welding equipment and supplies from top quality brands. In addition to welders, cutters and generators, the company also provides a wide range of accessories including welding helmets, safety footwear, books and welding consumables. The company operates nationally and supplies a variety of commercial customers as well as schools, universities and councils.

"To grow my business I knew I needed to modernise my systems." said Gary Smith, Director at MigTigArc Welding Supplies. "Trader will help improve our stock control, increase sales margin growth and improve efficiency at point-of-sale. It will make life much easier on the trade counter and help to eliminate mistakes.

"In our previous system, it was not easy to find products unless you knew their codes. Trader’s barcode scanner and product search routines will provide quick and easy access to products. We are also going to attach pictures to as many products as possible, to enable staff and customers to view the product on screen."

Trader's dedicated CRM functionality will also give MigTigArc instant access to valuable customer information through its notes feature. "Customer notes will enable us to improve communication to our staff on customer related items", Gary continued. "Attaching notes to customer accounts will make it easier for staff to share important information."

"I’ve always had a good experience with MAM having previously used their software working in the automotive industry and when setting up my business I knew MAM would be the right choice", Gary continued. "MAM offer superb customer service and I have yet to see another software system that is as modern or can do the job as well as the ones available from MAM. We’re really looking forward to deploying Trader to develop our business further."

"We’re delighted that MigTigArc Welding Supplies has chosen MAM Trader to help them to grow their business", said Ben Whitehouse, Senior Sales Manager at MAM Software. "Trader offers an extensive range of functions to help merchants, wholesalers and distributors enhance their processes to improve customer service and increase profits."

"It’s great to see another business choosing MAM  based on our reputation for top quality products and excellent customer support."

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