MAM Software reveals details of upcoming spring release for its garage software
Autowork Online's spring release will help garages upsell additional services, work towards GDPR compliance and streamline processes
MAM Software has released details of a forthcoming update for its garage management application, Autowork Online. Scheduled for release in spring 2018, the update will include several new enhancements designed to enable garages to increase upsell opportunities.
One of the key additions in the release is the new Good-Better-Best feature. Designed to be an effective upsell tool, Good-Better-Best will help garages increase average job value by creating a range of estimates to present to customers. Service advisors can present up to three options to reflect differences such as price, quality, brand or warranty.
Garage owners will be able to run reports to view revenue gained from Good-Better-Best sales and monitor upsell performance from individual staff members. Additional reports will provide a deeper insight into revenue gained from suggested jobs (from the CarSide electronic vehicle health check app or service advisor recommendations) and recovered work (from previously deferred jobs).
New functionality to clone and hide job groups will work in conjunction with Good-Better-Best, and will provide greater flexibility when creating and presenting estimates to customers.
In-line with new General Data Protection Regulations (GDPR), the release will include new features to help garages work towards compliance with the new rules. This will include setting customer contact details to be opted-out of communication by default and providing a new function to delete customer records on request.
UI improvements to the document screen will simplify the job building process. Users will be able to build jobs more efficiently by using a set of clear pop-up windows to link fault codes, symptoms, work descriptions and technician notes to individual job groups.
A new print design will generate modern professional looking estimates and invoices that are simple to understand. The new layout will make it easier for service advisors to communicate what repairs are required and the cost of each job, offering higher service levels and increasing upsell opportunities.
Another new feature in the release will allow garages to gain more control over their margins by adjusting the integrated manufacturer repair times. The OE labour matrix can be used to automatically increase or decrease labour times by a percentage or fixed amount, based on a range and customer account type.
A new Returns Bin feature will help users save time while reliably tracking parts to be returned to suppliers. The feature streamlines the returns process by automatically recording the original purchase details for parts moved to the bin, where they are grouped by supplier ready for return. Return status and history can be easily checked and credits recorded, with full stock movement history.
"We're excited to reveal details about new features and enhancements in the latest version of Autowork Online," said Gavin Sparks, senior sales manager at MAM Software.
"One of the more effective ways for garages to increase margins is by selling more profitable parts and services. That's why we've implemented the new Good-Better-Best feature, to give service advisors an effective tool to promote the more profitable option to customers for each and every job."
“This forthcoming release further demonstrates our commitment to developing more features for the Autowork Online to help garages capitalise on job opportunities, simplify workflow and keep costs under control. We're look forward to sharing these new features with our customers in the spring.”