Independent timber merchant chooses MAM Trader
Business management software selected to improve operational efficiencies and provide greater customer insight
Since opening its doors in 1946 Kinsley Timber, a family-run timber supplier based near Pontefract, has carried out its business using traditional manual methods until choosing to employ Trader Online v30 as its first computerised system.
The staff at Kinsley Timber said that they are looking forward to Trader saving them countless hours carrying out time-consuming manual paperwork, helping them understand customer buying preferences and enhancing their customer service.
Before deciding on using MAM Trader Online, Kinsley Timber made enquiries to a number of business management solution (BMS) providers but felt that MAM understood the company's needs and provided a more suitable match to its requirements.
Trader is versatile business-management software designed specifically for wholesalers and retailer businesses of all different sizes, such as builders’ merchants, electrical wholesalers, DIY stores, stationers and garden centres. The feature-rich software seamlessly integrates sales, stock management, accounting and reporting processes into one easy-to-use package.
Kinsley Timber opted to use the flexible cloud-hosted variant of Trader in order to maximise the software’s affordability by not having to purchase an expensive server infrastructure to host its users.
Stored in a state-of-the-art data centre, the Software as a Service (SaaS) approach gives the same functionality as traditional software, without the cost and time investments of overseeing a server infrastructure. The software is remotely updated when necessary, hardware is maintained at the data centre and data is securely stored and backed-up; leaving users free to focus on other business practices.
MAM Software has provided a complete ready-to-use solution, including all required hardware and peripherals. The staff at Kinsley Timber are also receiving comprehensive on-site training to ensure they maximise the return on their investment.
John Sherry, Co-Owner of Kinsley Timber said: “Everything we do is on pen and paper, we have different books for different customers. We have been getting busier and busier and there were not enough hours to do all of the paperwork so we needed to speed a lot of processes up.”
“We found out about MAM and Trader in industry trade magazines. We looked at other software providers, but MAM took the time to understand our needs and showed the greatest willingness to help.“
“We’ve got high hopes for Trader, it’s going to help make significant changes to the way we work by speeding up invoice processes, giving us a greater insight into our customer’s buying habits and helping us deal with new enquiries a lot quicker than we can at the moment.”
“I was a bit nervous at first because we have never done anything like this before because I am not very computer literate so it was a big jump. MAM training staff have been to our site three times so far and I’m feeling confident in what we're doing to get the software up and running.”
To find out more about MAM Software’s software packages and other services, please visit www.mamsoftware.com/trader, or call 01226 352901.