Independent Garage of the Year boosts productivity with Bosch Car Service (BCS) Online

Posted: 28-11-2013

Cloud-hosted garage management software enhances customer engagement and increases workshop efficiency

MAM Software is pleased to announce that Powells Garage Ltd, an approved Bosch Car Service Centre, has streamlined its business operations with MAM's BCS Online garage management software. Implemented as part of modernisation programme, the software is helping the garage manage its day-to-day operations and maintain its customer relationships.

Powells Garage in Redruth has been owned and run by the Powell family for 60 years. The recently crowned 'Independent Garage of the Year 2013' operates two MoT bays in its state-of-the-art workshops. Powells Garage provides a wide range of services including repairs and servicing, tyres, MoTs and used car sales. Run by Ken and Heather Powell, the garage was recently declared Independent Garage of the Year for the second time by Motor Trader magazine.

Powells Garage has built its reputation on exceptional customer care and adopts a forward-thinking approach that embraces technology wherever possible. The company uses MAM's BCS Online to manage its day-to-day business and even provides iPads to allow customers to watch their car being worked on.

“Powells Garage has undergone an ambitious expansion and modernisation programme over recent years" said Heather Powell. "We may be a long established traditional business, but we have moved with the times and embraced change and new technology."

"MAM's BCS Online garage management software ensures we are professional and efficient. It helps us with every aspect of our business - from providing accurate quotes and managing our bookings to maintaining service records and controlling our stock."

"One of the software's many highlights is its e-mail and texting features, which provide an economical means of engaging with our customers. We can easily remind them of a service that’s due, send them an offer, or let them know their car's ready for collection."

"BCS Online is a modern solution that helps us improve productivity while maintaining our traditional values. The software enables us to deliver the highest quality of customer service possible while saving time and minimising costs."

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