Garage of the Year praises efficiency of Autowork Online
Motor Codes winner Crescent Motoring Services compliments usability, stability, speed and functionality of garage management cloud solution
Motor Codes Garage of the Year winner Crescent Motoring Services has praised the overall efficiency of Autowork Online, MAM Software’s cloud-based garage management software that simplifies and manages every aspect of running a busy workshop or garage.
The Motor Codes winner for the second year running, Crescent Motoring is based in Burton upon Trent and Woodville Swadlincote. It provides a range of services, including Class IV & Class VII MOT testing and vehicle air conditioning servicing. Its workshops offer a full range of repair facilities covering clutches, servicing, exhausts, brakes, shock absorbers and welding.
A user of Autowork Online for six years, Crescent Motoring described the solution as a “time saving and efficient platform”, with the garage praising the system’s standout features.
As Director Keith Green explained: “Autowork Online is a very good system. It is stable, efficient and quick and easy to use.
“The software enables us to monitor what’s going on in other areas of the business, whether that be in mechanics, labour, MOT’s or wherever, we can easily see where we are going right, and where we are going wrong. All the information we need is accessible to us at a click of a button, and the system definitely enhances our efficiency.”
Crescent also praised the cloud technology of Autowork Online. The solution is accessible via any internet browser, with no installation or maintenance required. All data is stored remotely on high-security servers, giving users instant access to all the information they need.
“It’s extremely beneficial that the system is available via the internet,” Keith continued. “We can use it anywhere via any device, meaning we can gain access out of the office. Also, any updates are instant and completed overnight, meaning no downtime.
“I think everyone has got to go that way (cloud computing), instead of working traditionally on-premise.”
Crescent Motoring has also recently taken on MAM’s Online Booking module. A plugin for Autowork Online, the add-on allows customers to book their own MOT’s via a garage’s website.
“The main benefit with Online Booking is the ease of use for customers. They can go on the internet and easily book their own MOTs which update instantaneously on our system, so it improves our customer service,” explained Keith.
“It’s also a good for our trade customers. When they book in, they no longer have to ring us up to confirm an MOT date and time, they can go on the internet and book it themselves, so it’s easier for them, too.”
“We’re delighted that Crescent Motoring Services are reaping the benefits of Autowork Online, and we’re sure they’ll maximise benefits from Online Booking too,” said Gavin Sparks, Senior Sales Manager at MAM Software. “Crescent Motoring prides itself on its customer service, and we’re happy to be able to provide a system to the garage that helps it maintain that service. We look forward to continuing our relationship in the future.”