Autowork Online user wins Garage of the Year 2014
Crescent Motoring Services streamlines business operations with MAM Software’s garage management solution
MAM Software is delighted to report that Crescent Motoring Services has been awarded the Motor Codes Garage of the Year 2014. The independent garage has been using MAM’s Autowork Online cloud solution for over two years to help it reduce costs, enhance customer service and efficiently manage its core business processes.
Operating from Burton-on-Trent, Crescent Motoring Services offer a variety of services including MOT testing, service and repairs, and tyre and tracking facilities. Contributing to its award-winning recognition, the company prides itself on its customer service and regularly gets involved with activities and events within its local community.
“We’re delighted to win this prestigious award as it credits our hard work over the past year and helps us to demonstrate that we are a business our customers can trust,” said Steve Tallett, Owner of Crescent Motoring Services. “Autowork Online has helped us to make our company a success as it handles every area of our business and allows us to track customer history.
“It also provides many useful features that help us to enhance customer service and drive down costs. For example, we use SMS and e-mail from within the system to send out reminders for services and MOT, which helps us to retain revenue while sending customers a friendly message in the process.”
Autowork Online is MAM’s flagship management solution for garages and workshops. Accessed via a web-browser, Autowork Online integrates all administration, data handling and accounting processes, giving Crescent Motoring Services one point of communication for all technical queries.
Its intuitive diary management system allows the company to efficiently allocate job specifications and create professional quotations. With its extensive easy-to-navigate databases, Crescent Motoring Services can easily save details for customer and vehicle information, allowing the business to enhance customer service and support its duty of care.
The system contains a range of features that allow businesses like Crescent Motoring Services to enhance customer communication. For example, SMS and e-mail communication can be utilised to reach customers in an affordable and environmentally-friendly way, whether it be used for promotions, reminders, vital documentation or general communication.
Steve continued: “Overall, Autowork Online has proved to be a real asset to us and the staff at MAM Software have always proved knowledgeable and helpful whenever we’ve needed any assistance. We look forward to maintaining our relationship with MAM well into the future.”
“We’re delighted that our powerful software application has helped Crescent Motoring Services to run its business to the highest expectations, which in turn has contributed to the business winning such a prestigious award,” said Gavin Sparks, Senior Sales Manager at MAM Software. “Autowork Online is continually developed to provide the functionality needed in an evolving industry. Plus, as a web application, data backups and software updates are carried out automatically and seamlessly.”