Support

The service from MAM Software doesn’t stop at providing multi-functional business-management software. We support customers through consultancy, implementation services, technical support and tailored training, to ensure every software deployment is a success. 

We’ve recently expanded our support team and invested in services such as Salesforce to provide you with unrivalled support. We’ll keep your business applications running to optimum levels so that you can concentrate on driving business performance.

Salesforce Community support

Our Salesforce Community portal provides a new innovate and simple way for our customers to get in touch with us concerning any queries. The portal allows you to raise cases online, monitor their progress, and view completed and outstanding cases. You can also correspond electronically directly with the member of staff responsible for addressing your query. You can request login details to access the Salesforce Community once you have purchased one of our on-premise applications or hosted subscription plans.

 

Remote support

We have dedicated UK-based staff on hand during extended business hours to assist you via a phone call, email or through the Salesforce Portal in the case of technical support. We can also assist you remotely by connecting to your machine. This means that we can often have your software applications back up and running without having to deploy field engineers to your premises. Don’t worry if you’re not the most technically minded, our support team has the experience and knowledge to guide you through any problems that can be fixed without MAM intervention.

Installation and setup support

MAM Software is dedicated to providing unrivalled support throughout the installation process, which our expert field engineers will carry out in the most efficient manner possible. Whether you purchase one of our network solutions, require applications installed on existing networks, or if you’re subscribing to our highly recommended cloud-hosted service, we have the experts and the experience to make the move to MAM Software as smooth as possible.

MAM application support

Dedicated to the constant development and enhancement to products where possible, MAM Software regularly releases application updates which include patch fixes and development. With our cloud-hosted products, these updates are handled remotely and usually out of business hours to minimise disruption to trade. We also provide automatic Windows updates to cloud-hosted customers which include security and operating system enhancements. All updates for on-premise applications are installed on-site and usually carried out by the customer. Please note that we cannot provide Windows updates for on-premise applications.

Hardware support

We provide hardware cover for any equipment purchased through MAM Software. If you choose to take out this cover, we will fix or replace hardware in a situation where it has failed unless caused by accidental damage. We can often diagnose and correct hardware faults remotely and we aim to provide engineers as quickly as possible if the problem requires fixing on your property. Please note that to remain covered, servers and other hardware may need to be periodically replaced or upgraded. Our cloud solutions utilise remote servers, eliminating the need to purchase cover or replacements for server systems.

Learning support

We produce user guides for many of our products that can assist you through some of their most comprehensive features. Plus, our support team are always on hand to help you with any queries – whether there’s a problem with your software, or if you’d like to find out how to utilise the software’s facilities to your advantage. We also have demonstration videos for some of our latest products which can be accessed via our website.

Support opening hours and contact details

DescriptionMon-FriSaturdaySundayBank HolsXmas, Boxing, New Year
Business Management Service Desk 7:00 to 18:00 8:30 to 13:00 9:00 to 13:00 9:00 to 13:00 Closed
Garage Management Service Desk 08:30 to 17:30 08:30 to 13:00 Closed Closed Closed
On Site Visits 10:00 to 16:00 No Service No Service No Service Closed
New Requirements 09:00 to 17:30 No Service No Service No Service Closed
Contact 
Business Management System Support 01226 352903
Garage Management System Support 01226 352904
Email Support@mamsoft.co.uk

If you have any queries regarding our support services, don’t hesitate to call us on 01226 352900

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